When Should I Call Dallas 311 vs a Plumber?

Call 311

• Water main break or water in the street
• Leak at the meter or meter box
• Fire hydrant leak
• Overflowing wastewater main or manhole
• You need the water turned off at the meter in an emergency

Call a plumber

• Leaks inside the house or after the meter
• Clogs or backups confined to your home
• Water heater, fixture or gas line problems
• A broken sewer lateral on your property

Source

Dallas Water Utilities request emergency services.

Related Dallas plumbing services

• Emergency Plumbing in Dallas

Sources

• Dallas Water Utilities — Request emergency services / how to turn off your water
• Dallas City Code Sec. 49-24, Service connections

Official sources, checked October 2026. Rules and fees change; confirm current requirements with the issuing agency.